Vivian Bouet
Chief Information Officer, CPS Energy
Vivian Bouet has lived in many places across the globe, from Europe to Africa and the United States. San Antonio is now her family’s home, and she loves it. In 2018, Vivian became Chief Information Officer at CPS Energy, the nation’s largest municipally-owned electric and natural gas utility.
She oversees the utility’s vast technology strategy and roadmap to help improve the employee and customer digital experience.
Prior to joining CPS Energy, Vivian served as Executive Senior Director of Business Transformation for Walgreens, which currently operates more than 9,200 retail locations across America, Puerto Rico, and the U.S. Virgin Islands.
At CPS Energy, Vivian leads the Digital Transformation initiative focused on finding customer-centric solutions while also upgrading the aging technology platforms currently in use. Her team will incorporate more robust systems to assist the utility with growth in its service territory which includes San Antonio and surrounding areas. Are people surprised to find a woman in this mostly male-dominated role?
“Not really, especially since I am part of an incredibly diverse and talented leadership team at CPS Energy. However, I did face surprised faces earlier in my career because Computer Science and Software Engineering were such male-dominated fields. In those instances, I focused on delivering outcomes and let my work speak for itself.”
With so many technological and analytical duties, she is ever mindful to connect with the human aspect of the job.
“It is not just a technology issue. It’s a business issue. How do we deliver value to our customers? So, we’re looking at it from a customer-centric perspective. But you can’t do customer-centricity and leave your employees out of it.”
“We are bringing all our employees along in this process of such a major overhaul of technology transformation. It just doesn’t exist without them.”
Vivian’s diverse background in digital technology and literature helped her on a very personal level. In 2022, she published an interactive children’s book to help her five-year-old son, who was struggling with reading. The book Tristin and the Magic Tin is the whimsical tale of a magician’s assistant, and it includes music and activities.
“It was a lot of work, especially since I had a full-time job, but I persisted. I persisted because I believe reading is the gift that keeps on giving. It fuels the imagination, enriches the soul, and can open the world for you.”
Vivian also gives her time to encourage students and particularly young women, to help them find their space in STEM careers.
“I want them thinking, if she can do it, I can do it!” Personally, I had great mentors throughout my career, and I would like to pay their investment forward.”
For more information please visit cpsenergy.com.
