DOSSIER: Shirley Crandall – Crandall & Associates Insurance



Shirley Crandall

President, Crandall & Associates Insurance 


Photography by David Teran



What types of clients do you work with?

We are an esteemed Commercial Insurance Agency with unparalleled service.


What types of services do you offer?

We offer Commercial Plans, Employee Benefits, Individual, Professional, and Personal Lines. If we don’t have it, we will source it for our clients.


How long have you been in insurance?

Crandall & Associates began in 1987 during my children’s young years. Now, these toddlers are poised to take Crandall into the next chapter! 


What sets you and/or your firm apart from other insurance professionals?

Clients seem very appreciative and grateful that our family is invested personally in building a customizable insurance plan that is coupled with trust and value through the years. 


How do you help clients understand their insurance needs?

Since we have been in business for close to 35 years, we have witnessed every type of business cycle and the calamity that occurs with recessions, stock market declines, natural disasters, and now a pandemic. Our steady hand assists clients in making tough decisions with our wide-angle view of insurance. 


How often do you communicate with clients?

We let clients dictate the scope of communication. Our Mantra has always been and always will be – Service, Service, Service. Whatever it takes!


What are your primary goals in helping your clients?

When we see the same need over and over again, we huddle and create educational training to empower clients to feel confident of their decisions. It can be lonely to make insurance commitments in a vacuum. We search for those dark holes and attempt to brighten the experience. 


What professional license(s) or designations do you hold?

General Lines Agent License (Life, Accident, Health, HMO, Property and Casual)

LUTCF (Life Underwriter Training Council Fellow)

Are you a member of any insurance associations or professional societies? If so, which one(s)?

Past President of NAWBO and current Corporate & Economic Development Chair

Past Assistant Chair of Women Business Owner Awards Celebration (WBOA)

Past President of San Antonio Association of Health Underwriter’s

President Elect of Independent Insurance Agency of San Antonio (IIASA)

Past Board Member of Deborah’s House



Crandall and Associates was born designing and developing creative yet cost-effective insurance portfolios that meet the unique needs of her clients. She continually reviews and communicates with her clients to ensure a 100% customer experience. Shirley simply embodies the notion of continuous improvement.

According to Family Enterprises generate 57% of the nation’s GDP and employ 63% of the U.S workforce. Fast forward 35 years to 2022. Crandall & Associates Insurance is a San Antonio Icon that clients have come to trust for a plethora of their insurance needs. Shirley listened and responded to her ever-growing customer base by opening multiple lines. This has earned Crandall and Associates the mantle of a respected leader in San Antonio, South Texas, and fifteen other states.




Crandall & Associates Insurance 

Shirley Crandall, President 

5406 Prue Road San Antonio, TX 78240


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